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Full-service agency · Amman, Jordan
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Website Maintenance & Support in Amman, Jordan

We support websites and digital products for companies in Amman and Jordan after launch. Maintenance scope can cover updates, backups, monitoring, performance checks and content changes, with clear responsibilities and a documented support process.

An agreed maintenance plan, access inventory and change log. Response windows, covered systems, emergency work and third-party hosting costs are defined in the support agreement.

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What we can deliver

The scope of website maintenance & support

  1. 01

    Scope and priorities

    We support websites and digital products for companies in Amman and Jordan after launch. Maintenance scope can cover updates, backups, monitoring, performance checks and content changes, with clear responsibilities and a documented support process.

  2. 02

    Included capabilities

    Website updates, Backup management, Uptime monitoring, Performance reviews, Content maintenance, Hosting coordination.

  3. 03

    Delivery and ownership

    An agreed maintenance plan, access inventory and change log. Response windows, covered systems, emergency work and third-party hosting costs are defined in the support agreement.

  4. 04

    Quality and acceptance

    Check restore procedures, update compatibility, form delivery and ownership of hosting, domains and administrator accounts.

Delivering website maintenance & support for Amman and Jordan

We coordinate projects from Amman and plan on-site work elsewhere in Jordan when the brief requires it. Arabic and English needs, remote collaboration and any travel or external supplier costs are agreed at the outset.

Check restore procedures, update compatibility, form delivery and ownership of hosting, domains and administrator accounts.

  • Website updates
  • Backup management
  • Uptime monitoring
  • Performance reviews
  • Content maintenance
  • Hosting coordination

Process

From the first brief to an agreed handover

The exact scope changes with the project, but the thinking stays focused and transparent.

01

Discovery and written scope

Share the business objective, users, current assets and dependencies. We agree on responsibilities, deliverables and acceptance criteria before production.

02

Create, implement and review

Work progresses through agreed milestones with feedback from your named decision maker. Scope changes are documented before they affect cost or delivery.

03

Test, hand over and support

Review the agreed checks, receive the project files or operational documentation, and confirm the support arrangements needed after handover.

Project scope and delivery requirements

Project scope and delivery requirements
Delivery locationAmman and Jordan; on-site and remote work by scope
LanguagesArabic and English
TimelineEstimated after discovery; milestones confirmed in the proposal
Project outputsAn agreed maintenance plan, access inventory and change log. Response windows, covered systems, emergency work and third-party hosting costs are defined in the support agreement.
Acceptance checksCheck restore procedures, update compatibility, form delivery and ownership of hosting, domains and administrator accounts.
Third-party costsLicences, platforms, media, specialist suppliers and travel itemised where applicable

What determines the price

Two projects with the same name can differ several times over in cost. These are the variables that actually move the number, so you can judge any quote you receive - ours or anyone else's.

  • The number and complexity of the agreed capabilities: Website updates, Backup management, Uptime monitoring.
  • Existing materials, data quality and access to required accounts or systems.
  • Language versions, approval rounds, external licences and the level of post-launch support.

Send us the scope and you get a written quote with a fixed figure, usually within one working day. The number does not change unless the scope changes in writing.

PUBLISHED PACKAGE

Package price and scope

Monthly Brochure Website Care

100 JOD per month

This price covers the defined package below. Our wider service capabilities remain available with a separate written scope and quote.

Service illustration: Website Maintenance & Support
Illustration of this service

Included in this price

One brochure website. Updates, backups, uptime checks and up to 2 hours of minor changes monthly.

Delivery
Monthly service; next-business-day acknowledgement; target starts after approved inputs and booking, subject to capacity
Included revision rounds
1 consolidated review rounds within the agreed brief.
Availability
Dates confirmed before booking.
Taxes and extra costs
Applicable taxes are additional and confirmed before booking. Any extras require a separate agreement.

What we need from you

  • Approved brief, brand and content assets, access where needed, and one approval contact.

Not included in this price

  • Redesign, new functionality, emergency recovery and third-party bills.

Payment schedule

Billed monthly in advance.

Changes, cancellations and refunds

Rescheduling, cancellation, refunds and committed third-party costs must be agreed in writing before booking.

Your content and rights

Existing client-ownership commitments apply. The written scope identifies raw and source-file handover and third-party licences without reducing existing client rights.

Request available datesAdd this package to your brief

Sending an enquiry does not confirm a booking. We confirm dates, dependencies and the written agreement with you before work starts.

A clear scope, from the start

Build the right scope for your project

Website owners who need planned updates, monitoring, backups and defined support responsibilities.

Add this service to your briefCompare services and packages

Specialist options within this service

  • Website updates
  • Backup management
  • Uptime monitoring
  • Performance reviews
  • Content maintenance
  • Hosting coordination

What we need from you

  • The project objective, audience and priority you want to address.
  • The assets, information and permissions required for the agreed scope, using secure access.
  • One approval owner, brand requirements and relevant rights or licences.

Costs and exclusions to agree

  • Third-party fees, subscriptions, licences and advertising spend are identified separately in the quote when required.

Optional additions to discuss

  • Websites and Digital Experiences
  • SEO and GEO (AI Search) Optimisation
  • UX Research & UI Design

The published package above defines its price, quantities and delivery terms. The wider capabilities described here can be tailored separately; changes, additional quantities and third-party costs require a written quote.

Ask us for a relevant example for your scope ↗

Planning your website maintenance & support project

What does website maintenance & support include?

We support websites and digital products for companies in Amman and Jordan after launch. Maintenance scope can cover updates, backups, monitoring, performance checks and content changes, with clear responsibilities and a documented support process. The detailed scope can include website updates, backup management, uptime monitoring, performance reviews, content maintenance, hosting coordination.

What will we receive at handover?

An agreed maintenance plan, access inventory and change log. Response windows, covered systems, emergency work and third-party hosting costs are defined in the support agreement.

How is quality checked before delivery?

Check restore procedures, update compatibility, form delivery and ownership of hosting, domains and administrator accounts.

Can this be combined with other agency services?

Yes. Strategy, branding, content, production, websites and software can share one project brief. We identify responsibilities and dependencies in the proposal rather than assuming every service is included.

Connect this work to the rest of your business

Most projects use more than one of these together. Here is what usually runs alongside this service, and why.

05

Websites and Digital Experiences

Fast, bilingual, responsive websites and landing pages designed and built in Amman, with the search and speed work done before launch.

Read the full service page 08

SEO and GEO (AI Search) Optimisation

Technical SEO, local SEO, structured data and GEO in Amman: work that helps a site rank in Google and get cited by ChatGPT, Gemini and Perplexity.

Read the full service page 17

UX Research & UI Design

UX Research & UI Design in Amman, Jordan: user research, information architecture, user journey mapping. Arabic and English delivery from The BIG Agency.

Read the full service page

See all 28 services · See recent work · About The Big Agency

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Discuss your website maintenance & support brief

Tell us the scope and we reply with a written quote, a timeline and the questions we still need answered.

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